Support

IT support

IT Support is a niche job which needs to be executed with passion and professionalism. The situation becomes worse when IT system fails unexpectedly and there is no alternative option to keep the operations running. Businesses are often caught in the trap of “low cost support” where the support provider do not discuss all the points upfront and often comes up with reply of “these things are not included in the contract”.

Fortunately, Orawin is here for you. Our IT support servicescan support your entire Information Technology infrastructure including hardware, software and networking. We decrease downtime by reorganizing problem identification process across your environment. Our seasoned tech experts have knowledge in a range of technologies and they make sure that you have least impact in the unforeseen circumstances of systems issues. Our reliable service is available a phone call away or we can provide onsite support as per the requirements.

Outsourced Service Management

Outsourcing models have become more complex over the years and you need a professional partner to set it right the first time.

Managing outsourced contracts is our specialty. We work as a bridge between you and your service provider, and handle all the professional hassles to make sure that you get the service that you paid for.

We can do the following to give you a tension free service:

• Outline the organizational relationship between the supplier and the client
• Review the contract to make sure there are no hidden terms or conditions and also ensure that all the required clauses are included
• Set the Service Level Agreements (SLA) according to industry bench mark / Clients requirements and negotiate better terms for adherence to the defined SLAs
• Proactive Support model
• Defined support processes for clear accountability
• Open communication on all aspects
• Audit of itemized spend for the support activity for total transparency
• Ensure effective feedback mechanism and channel improvements in processes based on the feedback
• Highlight any possible breach of contract situations and define alternatives to overcome
• Effective reporting at summarized and detail level for complete view of the service expenditure

For effective service management experience send us a mail anytime and we will be at your service.